Refund Policy
Clear return and refund expectations for thermal imaging products.
Thermal modules often involve technical fit, integration requirements, and document review. Confirm requirements before purchase to reduce return risk.
Return review
Eligibility depends on product condition, customization, timing, and order context.
- Standard product returns may require review of condition, packaging, accessories, and order timing.
- Custom, modified, integration-specific, or specially sourced products may have limited return eligibility.
- Shipping fees, duties, bank charges, and destination-market costs may not be refundable unless otherwise agreed.
- Before returning any item, contact Camcuda with order details, issue description, photos, and requested resolution.
Confirm fit
Share interface, lens, dimensions, host device, and destination market before ordering.
Document issue
Keep packaging and provide photos, order number, product condition, and test details.
Request review
Use Contact / RFQ for return-related questions and engineering support.